PROTEASY Website Privacy Policy Notice

This Privacy Policy Notice describes how PROTEASY ENTERPRISE (202403107071 | JR0162613-H) ("PROTEASY," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website (the "Site"). By accessing or using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We collect various types of information for different purposes to provide and improve our service to you.
1.1 Information You Provide Directly
This includes information you voluntarily provide when you:

• Place an order: Name, shipping address, billing address, email address, phone number.

• Contact us: Information you provide when using our WhatsApp chat bubble or other contact methods (e.g., your name, email, query details).

• Create an account: Username, password.

• Subscribe to newsletters or marketing communications: Email address.

1.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device, including:

• Device Information: IP address, browser type, operating system, unique device identifiers.

• Usage Data: Pages viewed, time spent on pages, links clicked, referring website, and other diagnostic data.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information. Cookies are small data files placed on your device or computer. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

1.3 Information from Third Parties
We may receive information about you from third-party services integrated with our Site, such as:

• E-commerce Payment Gateways: When you make a purchase, payment processors (e.g., Stripe, PayPal) provide us with transaction details (excluding your full payment card information, which they handle securely).

• Analytics Providers: Services like Google Analytics provide us with aggregated data about website traffic and user behavior.

 
2. How We Use Your Information
We use the collected information for various purposes, including:

• To process and fulfill your orders: This includes managing payments (via third-party processors), shipping products, and providing customer service related to your purchase.

• To maintain and improve our Site: Understanding how users interact with our Site helps us enhance functionality, content, and user experience.

• To communicate with you: Responding to inquiries, sending order confirmations, delivery updates, and marketing communications (if you've opted in).

• To manage your account: If you create a user account.

• For marketing and promotional purposes: Sending you information about new products, offers, and news that may be of interest to you (you can opt out at any time).

• For security and fraud prevention: Protecting our Site and users from fraudulent activities.

• To comply with legal obligations: Fulfilling legal requirements and enforcing our Terms of Use and Terms of Purchase.

 
3. Sharing Your Information
We may share your personal information with third parties only in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who perform functions on our behalf, such as:

  • E-commerce Payment Gateways: To process your payments securely.

  • Delivery Services: To ship your orders.

  • Website Hosting and Maintenance Providers: To keep our Site running.

  • Analytics Providers: To help us understand website usage.

  • Marketing and Communication Platforms: To send emails or other communications.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

• Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement.

• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
 
4. Third-Party Services
Our Site integrates with and contains links to third-party websites and services (e.g., payment gateways, social media platforms). These third parties have their own privacy policies, and we do not accept any responsibility or liability for their practices. We encourage you to review the privacy policies of any third-party services you interact with.
 
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
 
6. Your Rights
You have certain rights regarding your personal information, subject to applicable Malaysian laws:

• Access: You have the right to request a copy of the personal information we hold about you.

• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.

• Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations (e.g., retaining transaction records).

• Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in Section 12.

7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.

10. Dispute Resolution
We aim to resolve any disputes or disagreements amicably and efficiently. If a dispute arises out of or in connection with your use of our Site or this Privacy Policy, we encourage you to contact us directly to seek a resolution.
Should an amicable resolution not be possible, any dispute, controversy, or claim arising out of or relating to this Privacy Policy, or the breach, termination, or invalidity thereof, shall be referred to and finally resolved by the courts of Malaysia.

11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Information
If you have any questions about this Privacy Policy, please contact us via the WhatsApp chat bubble on our website or through other contact methods provided on our Site.